Bosch User Research
2020
As part of my internship, I conducted a user research project at a Robert Bosch factory in Bamberg, investigating the workflow of line supervisors and machine operators. Over several weeks, I planned, conducted, and analyzed on-site interviews to gain insights into their daily work processes.
Research process
Contextual inquiry
To better understand how workers are operating on-site I studied their daily challenges and asked them about topics that made their work more challenging.
This helped me asking the right questions in the course of my user research and covering topics I was not aware of before.
Semi-strcutured interviews
In addition to the contextual inquiry I conducted multiple semi-structured interviews in which I had the opportunity to focus on more specific topics and details that could not be covered bevore. Each interview took about 45 minutes.
Card sorting
After my user research at the Bosch factory I used the card sorting method to cluster all the information I gathered. Based on my findings I prepared a presentation and handed it over to my supervisor for further work.
